What your customers mention
Mentions in 40 sample reviews. Topics can overlap.Friendly service18 / 40
Attention to detail12 / 40
Waiting after booking6 / 40
FOR BUSINESSES ON GOOGLE MAPS
Your reviews.
Your reviews.
Your voice.
Your next move.
Reply in your voice. Understand your customers.
Know what to improve next.
Review repliesCustomer insightsNearby comparison
Start free. Autopilot from $19/month. Founding offer: $9 for the first location of the first 100 eligible teams.
The actual product. Sample data.
Real product. Sample data. Open the demo to try every screen. No Google posting.
01
Connect your businessSign in with Google and select a profile you manage.
02
Make replies sound like youSet your tone. Review a draft before enabling automation.
03
See what needs attentionReview feedback, compare nearby businesses and choose your next action.
AUTOPILOT · EXPLORE IN THE DEMO
Understand the feedback.
Understand the feedback.
Then decide what to change.
What customers praise. What keeps going wrong. What nearby businesses do differently.
Bond Street Barbers
Illustrative customer and nearby business analysis
EXAMPLE REPORT
Your nearby comparison
Review counts and ratings. Not search rank.| Business | Rating | Reviews |
|---|---|---|
| Bond Street · You | 4.6 | 340 |
| Fade Society | 4.7 | 612 |
| The Grooming Room | 4.5 | 288 |
| Kings Barbershop | 4.2 | 907 |
One thing to investigate: waiting after booking.Check how your business explains appointment times and delays.
Explore customer insights →
FROM OBSERVATION TO ACTION
Check the evidence before you act. Open source excerpts, sample sizes and collection dates. Suggestions are not guaranteed outcomes.
Example report with made-up shops, shown to explain the format. Your report is built from your own street.
AUTOPILOT · REVIEW POLICY ASSISTANCE
Think a review broke Google's rules? We check it with you.
Flag the review from your list. Choose the concern and describe the supporting information. We help prepare a draft for your review, or explain why more information is needed.
01 / THE REVIEW
You flag one
“Terrible. Overpriced and the owner is rude. Go to Fade Society instead, they gave me a discount for posting this.”
02 / THE CHECK
Against the actual policy
Conflict of interest — names a
competitor and admits an incentive
Fake engagement — posted in
exchange for something
Off topic — no
Harassment — no
03 / WHAT WE SAY
Two honest answers
Possible policy concernReview the supporting information and draft.
You decide whether to submit it through your Google account.
Or: no, don't“This one is just a bad experience, honestly told.
Reporting it is unlikely to work. Reply to it instead.”
We never promise removal. Google makes the decision. We help organize what you provide; we do not independently verify it. A negative experience alone is not a reason to remove a review.
AUTOPILOT · AUTOMATION SAFEGUARDS
Five stars is not the same as safe to answer.
A high rating can still describe a serious problem. These example reviews show why we check the content as well as the stars.
DKDana K.
★★★★★
Booked last minute and they still squeezed me in. Marco took his time and the fade is the best I've had in this city. Already rebooked.
Posted on its own · 2 hours later
“Thanks, Dana. We're glad you enjoyed the care and attention during your visit.”
JRJ. Rivera
★★★★★
Lovely staff and a great cut. Only thing — I told them about my allergy and the aftershave they used sent me to the emergency room that evening.
Held for you · nothing was posted
Mentions illness, injury or an allergic reaction. No machine writes a thank-you under this. It waits in your inbox until you answer it yourself.
One to three stars never post on their own — not with any setting. And on top of the stars, every draft is screened for injury, contamination, legal threats, billing disputes, discrimination, staff incidents and anything involving a child. If we can't read a review properly, it waits. The gate fails closed.
Any market
Answered in the language it was written in.
Drafts follow the language of the review. You can review and edit them before posting. These illustrative examples include English translations for reference.
Reply · Spanish
“Gracias, Elena. Nos alegra que hayas disfrutado de la atención del equipo.”
Thank you, Elena. We're glad you appreciated the team's service.
Reply · Japanese
「またお越しいただきありがとうございます。お待たせしてしまい、申し訳ございません。ご意見をお寄せいただき、ありがとうございます。」
Thank you for coming back. We're sorry for the wait and appreciate your feedback.
Reply · German
„Danke für Ihre Rückmeldung, Herr Brandt. Es tut uns leid, dass Sie am Samstag warten mussten.“
Thank you for your feedback, Mr Brandt. We're sorry you had to wait on Saturday.
Choose a preset, then adjust warmth, formality, energy, length and apology depth. Add a closing phrase and words to avoid. You can review drafts before enabling automatic posting.
Pricing
Start with your real reviews.
Try manual replies for free. Add automation and deeper analysis when you need them.
One plan for your team. Pay for the locations you manage, not the people who help you. Paid checkout is not open yet. The free plan is available now.
Free
$0 /mo
- Up to 200 past reviews drafted, once
- 5 replies a month, posted with one tap
- Careful mode on low ratings, always
- New reviews delivered to you, in any language
Autopilot
$19 /mo · first location
Each additional location: $12/month. No per-user fees.
Founding offer. First 100 eligible teams.
$9/month for your first location while that subscription remains active. Additional locations are $12/month. Previously granted offers are preserved.
- Nearby business comparisons. See review counts, ratings and available feedback analysis.
- Review policy checks — check for possible policy violations and prepare a draft for you to review and submit
- Unlimited replies, posted automatically
- Four reply styles, five tone controls and words to avoid
- Choose when replies go out, or let us space them
- Customer insights, nearby comparisons and improvement suggestions
No payment is taken when you start on the free plan. Paid plan terms will be shown before checkout opens.
Before you ask
The questions owners ask first.
Will it sound like a robot?
Choose a reply style and adjust it to suit your business. Drafts use the review and your settings. You can edit a draft before posting and refine the settings whenever you need to.
What happens with bad reviews?
Reviews of three stars or fewer are never answered automatically. You get a careful draft and decide what posts. This is a hard rule in the code, not a setting you can flip.
Does it work outside the US?
Yes — anywhere Google reviews exist. Replies are written in the language of the review, with an English translation available for review. On Free — and whenever you choose All manual — nothing goes out until you approve it. Every new review emails you with the reply already written. On Autopilot, 4–5★ replies post on their own — the email tells you when, so you can stop it, and you get a copy as it posts; 1–3★ always wait for you. You can switch these emails off in Settings.
Is auto-replying allowed by Google?
Yes. Owner replies are a built-in Google feature, and Google has approved our Business Profile API access — replies go through the same official channel as replying by hand. We never write reviews, never touch your rating, and never offer anything in exchange for a review — that last one breaks Google's policy and gets reviews removed.
What access do you get?
Google asks for Business Profile management permission. ReviewVoice uses connected profile information, reviews and owner replies to provide the service. Review the permission screen before connecting. You can disconnect in Settings. See our Privacy Policy for data use and retention.
Your next review.
A little less work.
Connect your business and review your first drafts. Explore analysis in the demo. Start on the free plan. Choose automation when paid checkout opens.
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No made-up reviews. No promise of higher rankings.